Marlen Garcia

For payments in USD and other currencies, I accept Payoneer, Wise, Remitly, and WorldRemit. For USD transactions, Payoneer is also an option.

I do not offer refunds. To ensure that you are satisfied with the services before committing long-term, I offer a paid trial week for hourly contracts. This trial period allows you to evaluate my work and confirm that it meets your needs and expectations. If the trial is successful, we can proceed with the regular payment schedule.

For hourly contracts, there is a 1-week paid trial period. If the trial is successful, payments are required on a weekly or bi-weekly basis.

For project-based contracts, a deposit is required depending on the scope of the project. The details will be discussed before starting the project.

Invoices are sent at the end of each work week. Payments are expected by the following Monday. If payment is not received by Monday, work will continue for an additional week, but a 5% late fee will be applied. If payment is not received after two weeks (excluding bi-weekly payments), the contract will be automatically canceled. For bi-weekly payments, work will not proceed until payment for the two-week period has been received.

I strive to respond to client communications within 24-48 hours. Clear and timely communication is important to ensure smooth project execution and address any issues promptly.

If you need to adjust the scope of work mid-project, please discuss the changes with me. We will review the impact on the project timeline and budget, and I will provide a revised plan and cost estimate if necessary.

I request that clients provide a notice period of 2 weeks before terminating a contract. This allows time to wrap up current tasks and transition responsibilities smoothly. Immediate termination is not encouraged to ensure a professional and orderly conclusion of our working relationship.

If you have concerns or issues, please address them with me as soon as possible. I am committed to resolving any problems and making necessary adjustments. Discussing concerns before considering contract termination can often lead to a satisfactory resolution and prevent unnecessary disruption.

Agreements and terms of service are finalized through a formal written agreement. This document outlines the scope of work, payment terms, deadlines, and other important details. Both parties will review and sign the agreement to ensure mutual understanding and commitment before work begins.